SHIPPING

Please allow for 3-5 business days for your order to be processed, however during sales or holiday seasons it can take longer.  This is a tiny one woman business and I aim to get your orders out ASAP but sometimes life happens….  Thank you for your patience and understanding!

If your order is time sensitive, please contact me to make arrangements. 

All orders are shipped via USPS with tracking and delivery confirmation.  Sereia is not liable for any lost, stolen, or unclaimed packages after scan from USPS, please be sure your shipping situation is safe and secure to ensure smooth delivery. We cannot refund products or shipping that did not make their way based on correct addresses.  If a package has been marked "delivered" but has not been received by the recipient, it generally shows up 3-4 days later with USPS. if it still has been stolen or lost by USPS, please contact us at hello@sereiadesign.com and we will give the necessary information for you to file a claim with USPS. however, we cannot refund products or shipping.

For INTERNATIONAL shipping, please email me to arrange purchase and shipping. Please be advised that your country may charge you customs fees that are separate from our ordering platform. Unfortunately, we have no way of calculating or even knowing what these fees will be, but they are your responsibility to pay these import fees. 

Please contact me if you have any special shipping or gift wrapping requests. I can also add a card or special note to your order. I try to keep packaging minimal; all receipts are via email. Online orders are mindfully packaged using recycled eco-friendly materials in an ongoing effort to support sustainability

RETURNS

TERMS & CONDITIONS

PERSONAL INFORMATION

FORCE MAJEURE

ADDITIONAL INFORMATION

The very best effort is made to accurately describe and portray all items, show multiple product angles, and provide relevant size and shape information.  Also note that there may be slight variations in your hand crafted piece that do not appear in the product photos. This is what makes your piece unique!

Please ask any questions you may have about an item before placing your order. 

Returns are accepted based on timeline listed below:

  • Contact me within 7 days of delivery

  • Ship items back within 14 days of delivery, product is in same condition as when it was received and has not been worn or used.

  • We don't accept cancellations.

But please contact me if you have any problems with your order.

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Sereia, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Sereia for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

All personal information you provide us with or that we obtain will be handled by Sereia as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Sereia and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Sereia to delete or correct the information held about you. By accepting the Sereia Conditions, you agree to the above.

Events outside Sereia control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Sereia is released from Sereia's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Sereia reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Sereia has the right to cancel the order and refund any amount paid in the best way. Sereia shall also notify the customer of equivalent replacement products if available.

All inquiries: hello@sereiadesign.com

Thank you for supporting a small hand crafted business!